jog.title

jog.principles.title

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  Empathy

  We treat patients with respect, acknowledging their thoughts, feelings, and behavior as valid and legitimate. We do not dismiss or diminish them.

  We recognize the importance of equal, collaborative doctor—patient relationships, avoiding extremes such as consumerism («the patient is always right») and paternalism («the doctor knows best»).

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  Evidence-Based Practice

  Our work is grounded in reputable scientific sources (with UpToDate as a consolidated base).

  We make decisions whose rationale will be clear and understandable to our colleagues, including those abroad.

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  Responsibility

  We see the patient as more than a clinical case — we follow up on their care, respond to messages, and whenever possible, continue to guide the patient.

  We aim to relieve patients of the burden and discomfort of being referred to public institutions or other specialists without good reason — especially when such referrals are driven by bureaucracy. We solve the patient’s problem ourselves within our professional capacity and consult colleagues when necessary, rather than acting as a dispatcher.

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  Integrity

  We accept and adhere to Chaika’s principles of financial relationships with patients.

  We do not seek personal gain from additional services.

  We respect insurance companies as payers just as we respect patients who pay out of pocket.

  We respect each patient’s choice to come to a private clinic and understand the nature of paid medical care.

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  Flexibility

  We welcome feedback, criticism, and complaints — from both patients and colleagues — as opportunities for professional growth.

  We are open to questioning and changing our assumptions, and to broadening our perspective.

  We are willing to invest time in Chaika’s special initiatives focused on self-development.

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  Collegiality

  We see ourselves as part of a team and actively contribute to the company’s life.

  We ask for help from colleagues and offer it in return.

  We strive to engage with all colleagues — including those with whom we disagree — and provide feedback in a positive and respectful manner.